Now that we’re heading into fall, let’s take a look at some of the capabilities we’ve been adding to Pivot to help you build even better relationships with your customers. Thank you for all of your great suggestions and ideas. We really appreciate all the feedback and suggestions to making our software even better for our users.
It is also much faster now. If you are not using our testimonials widget to show 1st party reviews on your website with rich snippets markup, you are missing out!
We now offer over 24 sites that you can monitor for online reviews. The new additions include BBB, Houzz, Healthgrades, Glassdoor and many more.
We’re beta testing a huge new feature, which allows you to optimize the system to emphasize what type of feedback you are looking for. You can easily switch between these 3 new modes that each have different steps and options – and tune the system to get the results you want.
We’re very excited about this capability, and think you will like it too! If you want to be part of the beta, just let us know and we will get you set up.
Another new capability we’re beta testing is the ability to respond to Google reviews right from within the Reviews Report. You can authenticate your Google My Business account, and then track and respond to Google Reviews right from within PivotFiveStars.
We’re looking for beta testers now, so let us know if you want to try it out.
Ok, that’s all for this month. We take your ideas and feedback seriously, and love adding and improving capabilities in Pivot every month. Did we miss your favorite feature or idea? Please let us know!
A great way to stay on top of these changes and learn more every month on customer feedback is by joining our webinars.
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